1. Introduction

Monroe (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal data is collected and used responsibly. This policy explains how we collect, use, store, and disclose your personal information when you visit our website or use our services.

2. Data Controller

Monroe Taxi Ltd
Email: enquiry@monroetaxi.co.uk

3. What Information We Collect

When You Contact or Apply:

  • Name, email, phone number
  • Any optional supporting info you provide (such as qualifications or motivation for driving)

Analytics & Cookies:

  • Non-identifying data (e.g., pages visited, session duration) used to improve our site
  • Cookie preferences managed via your browser settings

4. How We Use Your Data

We only use your data for clear purposes:

  • To respond to your enquiries or driver applications
  • To provide you with relevant updates or information
  • To improve our site and avoid technical issues
  • To comply with legal responsibilities (e.g., licensing)

We never share your personal data with third parties except where legally required or with your explicit permission.

5. Lawful Basis for Processing

We rely on valid legal bases such as:

  • Consent — when you provide your data willingly
  • Contractual necessity — to process your driver application
  • Legal obligation — to comply with licensing or safety regulations

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you
  • Correct any errors
  • Ask us to delete your information (“right to be forgotten”)
  • Request restrictions or object to our processing
  • Withdraw consent at any time (no impact on prior processing)

Contact us at enquiry@monroetaxi.co.uk to exercise your rights.

7. Who We Share Data With

We may share your data with:

  • Government or licensing bodies (e.g., Middlesbrough Council) when required
  • Third-party service providers (e.g., email hosts) under secure agreements
  • Law enforcement or regulators, if required by law

8. How We Secure Your Info

We implement appropriate technical and organisational measures to safeguard your data — including encrypted storage, access controls, and regular security reviews.

9. How Long We Keep Your Data

  • We hold forms and communications for up to 3 years, or as long as required for licensing compliance.
  • Cookie data is stored in accordance with your browser settings.

10. Our Non-Discrimination Commitment

Monroe Taxi welcomes everyone to visit our website and use our services. We design our service primarily with women in mind — including women, Muslim women, mothers, students and other groups seeking flexible, trusted transport.

✔️ We do not exclude anyone from using our services or applying to drive, including men or those outside our core groups.
✔️ We encourage applications from women, students, and others who can bring valuable diversity, but we do not refuse or discourage qualified men or any other group. We respect and comply with the UK Equality Act 2010.

11. Third-Party Websites

Our site may link to third-party websites (such as app providers or social platforms). This policy does not apply to external sites — we recommend you read their respective privacy notices.

12. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. Check the date at the top to see the version you’re viewing.